General FAQs

Return Policy

We gladly accept returns of unused products in their original packaging within 5 days of receipt. Shipping charges are non-refundable. This policy applies to all standard products. Custom-made products cannot be returned for a refund, but any product-related issues are covered under our warranty policy.

How to Request a Refund

To initiate a return, please complete our online return form. You'll need the email address associated with your order and the order number.

Custom-Made Products

Please note that due to their personalized nature, returns are strictly not accepted for custom-made products. This includes items such as trade show booths, custom Feather Flags, giant inflatables, banners, tablecloths, sidewalk signs, inserts, pop-up tents, LED lightbox, portable displays, inflatable costumes, and all other Signage Buzz custom creations.

Need Help?

Our friendly customer service team is here to assist you! Contact us by phone at (888)-647-2526, Monday to Friday from 7:30 am to 5:00 pm PST, or by email at sales@signagebuzz.com.

Thinking of returning a product? Here's how to make it easy:

1. Check Eligibility: Before you return anything, make sure it meets the guidelines in our Return Policy.
2. Start Your Return Online: If your item qualifies for return, head over to our Returns Page and fill out the return form. You'll need your order number and the email address associated with the order.
3. We'll Get You Started: Once you submit the form, our support team will review your request. They'll let you know as soon as your return label is ready to download.
4. Pack and Ship: Print out the return label and securely attach it to your package. You can then drop it off at any UPS or Fedex shipping center.
5. Need Help? Our friendly customer service team is here for you! Call us at (888)-647-2526 (Monday to Friday, 7:30 am to 5:00 pm PST) or email us at sales@signagebuzz.com.

Shipping & Delivery:

• In-stock orders: Get your items fast! Orders placed before 2 pm PDT typically ship the same day.
• Custom products: Allow extra time for creation. Custom products may take up to 2 weeks to ship.
• Fulfillment center: We operate Monday through Friday, excluding weekends and major holidays.
• Order processing: Orders placed after 2 pm or on weekends will start processing on the next business day.
• Weekend shipping notifications: If you receive a shipping notification over the weekend, your shipment will be processed on the following business day.

Signagebuzz.com offers a user-friendly way to calculate your shipping costs. Here's how:

1. Start by adding the items you want to purchase to your cart on signagebuzz.com.
2. Once you've selected your items, proceed to the checkout section.
3. In the checkout area, enter your shipping information.
4. After entering your shipping details, click the "Continue to Shipping" button.
5. On the next screen, you will be presented with various shipping options. Choose the one that best suits your needs.

We currently ship to a variety of locations within North America, including the continental United States, Hawaii, Canada, and Puerto Rico. While we are currently unable to offer international shipping services, we are always exploring ways to expand our reach.

For large orders, we may be able to make exceptions on a case-by-case basis. Please contact our Sales department at (888)-647-2526 during business hours (Monday to Friday, 7:30 am to 5:00 pm PST) or email us at sales@signagebuzz.com to discuss potential accommodation.

Once your order is shipped, you'll receive a tracking number via several methods for your convenience.

• Email: We'll send you an email notification containing your unique tracking number. This email includes a link to AfterShip, a user-friendly tracking service that allows you to monitor your shipment's progress on a map. Additionally, the email provides the tracking number itself, which you can enter directly on the UPS or FedEx website for further tracking options.
• Account: You can also access your tracking information by logging in to your Signagebuzz account. Navigate to your order history and locate the specific order to view its corresponding tracking number.
• Customer Support: If you have any questions or require further assistance, our dedicated customer service team is here to help. You can reach us by phone at (888)-647-2526 during business hours (Monday-Friday, 7:30 AM to 5:00 PM PST) or by email at sales@signagebuzz.com.

Custom Order Timeline:

• Design Phase: Once you approve your design, allow up to two weeks for production.
• Production Phase: This is where your custom product is being created. If your order hasn't shipped yet, it's likely still in this stage.
• Shipping Phase: Once production is complete, your order will be shipped and you'll be notified.

Out-of-Stock Items:

If any items in your order are out of stock, we'll let you know right away and won't be able to ship the entire order until they're available.

Have Questions?

Our friendly customer service team is happy to help! Contact us by phone at (888)-647-2526 (Monday-Friday, 7:30 am - 5:00 pm PST) or email us at sales@signagebuzz.com.

We understand the importance of staying informed about your order. If you haven't received an update within 24 hours of placing your order, our dedicated support team is available to assist you. They can provide you with the latest information on your order status and address any questions you may have.

For Further Inquiries

For any additional concerns, such as returns, our friendly customer service team is ready to help. You can contact us by phone at (888)-647-2526 during our business hours, Monday to Friday, from 7:30 AM to 5:00 PM PST. Alternatively, you may reach us via email at sales@signagebuzz.com.

If you can't locate your receipt, please check your email for previous or archived messages from Signage Buzz. Alternatively, contact our Support Team for assistance. You can also follow these steps:

1. Visit signagebuzz.com and click on the "Account" tab.
2. Log in to your account.
3. Navigate to your Order History.
4. Select the relevant Order Number.
5. Your order details, including the receipt, should be available there.

For any further questions regarding returns or other inquiries, feel free to reach out to our friendly customer service team. You can call us at (888)-647-2526 during our business hours, Monday to Friday, from 7:30 am to 5:00 pm PST, or email us at sales@signagebuzz.com.

Having trouble remembering your password? No worries, resetting it's a breeze!

Here's how to regain access to your Signagebuzz account in a few simple steps:

1. Head over to signagebuzz.com and click "Account."
2. Select "Forgot Password" - We understand, it happens to the best of us!
3. Enter the email address you used to sign up.
4. Check your inbox! We'll send you an email with clear instructions on how to reset your password.
5. Click the link in the email to create your new password. Make it strong and memorable this time!

Still having trouble? Our friendly Support Team is here to help!

• Call us at (888)-647-2526
• Shoot us an email at sales@signagebuzz.com. We'll get back to you as soon as possible.

Remember, we're here to make your Signagebuzz experience a smooth one!